PRODUCT PURCHASES ONLINE AND IN CLINIC
Returns and Refunds
You have 14 days from the date of in clinic purchase or from the date you receive your online order to return your product. Returns are accepted for all items provided they are unopened, unused and any seals are in tact.
If an item you receive is damaged, faulty or incorrect, please reply to your order confirmation email to resolve this issue. Please ensure you have photographic evidence to help resolve the issue as quickly as possible. If a response has not been received in your email inbox within 3 working days, please check your junk mail folder.
For any exchanges, you will need to return your item ordered online for a refund and place a new order online.
Once your product is returned, a refund will be processed within 3-5 working days from the date the item is received. Please note that it can take up to 10 working days, from the date your return has been processed, for the refund to show in your bank account.
SKB Clinic does not take responsibility for the postage charges of returns. It is recommended that you send any returns via a tracked postal/delivery service. Any items that are returned without a tracking number and have gone missing or not delivered to SKB Clinic, a refund cannot be issued due to no proof of return.
Orders placed before 3pm Monday to Friday (excluding Bank Holidays) will be dispatched on the same day.
Orders placed after 3pm Monday to Friday (excluding Bank Holidays) will be dispatched on the next working day.
Orders placed on Saturdays, Sundays and Bank Holidays will be dispatched on the next working day.
Only standard delivery (£4.95) within the UK is currently offered and we aim to have your order delivered within 3 to 5 working days.
Orders are shipped via DPD or Royal Mail to UK destinations only.
All international orders are sent through Royal Mail or DPD with a tracked and signed for delivery. Any customs clearance, duties or taxes for delivery are your responsibility as the importer. This also applies to you as the exporter for any returns.
Please note that once an order has been processed or dispatched, it can no longer be changed/cancelled.
All treatments and consultations must be booked online.
SKB Clinic enforces a 72 hour cancellation policy on all services in Clinic and reserves the right to charge a 50% cancellation fee on treatment appointments for any no-shows and late cancellations. A 100% prepayment is required on consultation and patch test appointments. Any fees paid are non-refundable and cannot be used as credit towards any other treatments or appointments. Note that you may be considered a no-show if you are late for your scheduled appointment, and it is up to SKB Clinic to decide whether the fee is applied.
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These terms, conditions and policies are offered in addition to your legal rights.