Policies, Terms and Conditions

Treatments

All Consultations, Patch Tests and Treatments must be booked online.

A 100% booking fee as a prepayment is required on Consultation and Patch Test appointments. This fee is redeemable against the treatment price the consultation and patch test is carried out for, provided the treatment is fulfilled within 28 days of the Consultation and Patch Test appointment.

A minimum 50% booking fee as a prepayment is required for all treatments.

For treatment packages, either full payment or a 50% prepayment is required at the time of booking. Any remaining balance must be settled at either the first or second appointment within the package, as agreed upon at the time of booking. All package payments are non-refundable and are subject to the same cancellation terms and conditions as individual treatments.

Treatment packages are non-transferable and must be used within 12 months of the date of purchase. Any remaining sessions not redeemed within this period will expire and cannot be refunded or extended.

Cancellation Policy

As appointments are reserved exclusively for the scheduled client, SKB Clinic enforces a 72 hour cancellation policy on all services and reserves the right to charge a cancellation fee for missed appointments and late cancellations. Any missed appointments, late cancellations (less than 72 hours’ notice), or late arrivals that prevent the appointment from being carried out will result in the session being forfeited in full. In such cases, the appointment will be considered lost and no rescheduling or refund will be offered.

Prepayments will be considered the cancellation fee if appointments are missed or cancelled within 72 hours. Note that you may be considered a missed appointment if you are late for your scheduled appointment, and it is up to SKB Clinic to decide whether the cancellation fee is applied.

Some treatments may include a complimentary review/follow-up or top up session. The cancellation policy also applies to these appointments. For any late cancellations or missed appointments, you will lose this complimentary session. To rebook the complimentary review/follow-up session, a £50 booking fee as a prepayment will be applied. To rebook a complimentary top up session, provided it is still within 8 weeks (14 weeks for lip treatments) of your initial session, you will be charged a £50 booking fee as a prepayment. After 8 weeks (14 weeks for lip treatments), you will be charged the normal rate for a top up or colour boost session.

All fees paid are non-refundable and cannot be used as credit towards any other treatment or appointment.

The cancellation fee is charged in accordance with the terms and conditions of the cancellation policy. If you show up to the appointment on time or reschedule before the deadline, no cancellation fee will be applied. If a prepayment doesn’t cover the full cost for successful appointments, you will be expected to pay the remaining balance for your appointment in full in Clinic.

Click here to book your appointment.

Product Purchases Online and in Clinic

Returns and Refunds

You have 14 days from the date of in clinic purchase or from the date you receive your online order to return your product. Returns are accepted for all items provided they are unopened, unused and any seals are in tact. If any products purchased included a gift or free product as part of a promotional offer, the gift or free product must also be returned unopened and unused, otherwise the gift or free product will become chargeable.

If an item you receive is damaged, faulty or incorrect, please reply to your Order Confirmation email to resolve this issue. Please ensure you have photographic evidence to help resolve the issue as quickly as possible. If a response has not been received in your email inbox within 3 working days, please check your junk mail folder.

For any exchanges, you will need to return your item ordered online for a refund and place a new order online.

Once your product is returned and inspected, a refund will be processed within 3-5 working days from the date the item is received. Please note that it can take up to 10 working days from the date your return has been processed for the refund to show in your bank account.

SKB Clinic does not take responsibility for the postage charges of returns. It is recommended that you send any returns via a tracked postal/delivery service. Any items that are returned without a tracking number and have gone missing or not delivered to SKB Clinic, a refund cannot be issued due to no proof of return.

Delivery

All orders are dispatched on working days. Orders placed on Saturdays, Sundays and Bank Holidays will be dispatched on the next working day. Please note that once an order has been processed or dispatched, it can no longer be changed/cancelled.

Orders are shipped via DPD or Royal Mail to all destinations.

3 to 5 working days (UK)

Orders placed before 3pm Monday to Friday (excluding Bank Holidays) will be dispatched on the same day for delivery within 3 to 5 working days. Orders placed after 3pm Monday to Friday (excluding Bank Holidays) will be dispatched on the next working day.

Next working day (UK)

Orders placed before 12pm Monday to Friday (excluding Bank Holidays) will be dispatched on the same day for next working day delivery. If an order is placed after 12pm or on any non-working day, then the estimated delivery will take an extra working day.

International

Orders placed before 3pm Monday to Friday (excluding UK Bank Holidays) will be dispatched on the same day. Orders placed after 3pm Monday to Friday (excluding UK Bank Holidays) will be dispatched on the next working day.

All international orders are sent through Royal Mail or DPD with a tracked and signed for delivery. Any customs clearance, duties or taxes for delivery are your responsibility as the importer. This also applies to you as the exporter for any returns.

For all orders, we will not be liable or responsible if your delivery is affected by an event outside our control, including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of products ordered. If a delivery is late, you must inform SKB Clinic as soon as possible by replying to your Order Confirmation email. We shall then contact the chosen carrier in order to initiate and enquiry. Enquiries may take some time.

Privacy Policy

At SKB Clinic, we are committed to protecting your privacy and ensuring the confidentiality of all personal and medical information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information, both in clinic and through our website.

1. Information We Collect

We may collect the following types of information:

  • Full name and contact details (phone number, email, address)
  • Date of birth and relevant medical history (for treatment purposes)
  • Treatment, service, or product purchase details
  • Payment information (processed securely through our payment provider)
  • Website usage information (cookies, browsing activity, etc., if applicable)

2. How We Use Your Information

Your information will be used only for purposes related to your care and our services, including:

  • Providing safe and effective treatments tailored to your needs
  • Maintaining accurate client and treatment records in line with industry regulations
  • Processing online purchases, orders, and payments securely
  • Delivering products or services you have purchased
  • Contacting you regarding appointments, aftercare, and clinic updates
  • Sending marketing communications (with your consent)

3. Client Confidentiality

  • All personal and medical information shared with us is treated as strictly confidential.
  • We do not sell or share your data with third parties for marketing purposes.
  • Information will only be disclosed without consent if required by law or to protect your safety or the safety of others.
  • Only authorised staff have access to your records and are bound by confidentiality obligations.

4. Online Purchases & Payments

  • Online payments are processed securely through trusted third-party providers: Tyl by NatWest and Stripe. We do not store or have access to your full payment details.
  • Personal information provided during an online purchase (such as delivery details) will only be used to fulfil your order.
  • We may retain purchase history to manage your account, assist with aftercare, or provide customer support.
  • Our website may use cookies to enhance your browsing experience and improve our services. You can choose to disable cookies through your browser settings.

5. Data Storage & Security

  • All records are stored securely, either digitally with password protection or in locked filing systems.
  • Online data is encrypted and safeguarded against unauthorised access.
  • We take all reasonable steps to ensure your information remains safe at all times.

6. Your Rights

You have the right to:

  • Access the information we hold about you
  • Request corrections to inaccurate information
  • Request that your data be deleted (subject to legal or regulatory requirements)
  • Withdraw consent for marketing communications at any time

7. How Long We Keep Your Data

Client and purchase records are retained for the minimum period required by law and professional regulations. After this period, records will be securely deleted or destroyed.

8. Contact Us

If you have any questions about this Privacy Policy, your personal information, or online purchases, please submit your request using the ‘Contact us’ section on the homepage of this website.

These terms, conditions and policies are offered in addition to your legal rights.